Frequently Asked Questions
Everything you need to know about our specialty beans and brewing.
Where does Black Sheep Coffee source its beans?
We ethically source our specialty-grade beans from sustainable farms across the globe, focusing on high-altitude regions in Ethiopia, Brazil, and Colombia to ensure the boldest flavor profiles.
How long does shipping take for fresh roasted coffee?
To ensure maximum freshness, we roast to order. Orders typically ship within 24-48 hours of roasting and arrive at your door within 3-5 business days.
Are your coffee pods compatible with Nespresso machines?
Yes, our eco-friendly, compostable coffee pods are fully compatible with Nespresso Original Line machines, offering a premium specialty coffee experience in a convenient format.
What is your return policy on food and beverage items?
Due to the perishable nature of coffee, we do not accept returns on opened bags. However, if there is an issue with your order or you are unsatisfied with the quality, please contact us within 14 days for a replacement or store credit.
Do you offer a coffee subscription service?
Absolutely. You can subscribe to your favorite blends and save 15% on every order. You have full control to pause, skip, or cancel your subscription at any time through your account dashboard.
Are there any artificial flavorings in your coffee?
No, we never use artificial flavorings. All tasting notes described on our packaging are natural characteristics derived from the bean's origin, variety, and our specific roasting process.